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Contact
Valley Medical Group can be contacted through each of our offices listed below. You may also find helpful the quick reference to Important Numbers on the right.
Amherst Medical Center
Amherst Medical Center Amherst Medical Center
31 Hall Drive
Amherst, MA 01002

(413) 256-8561

Office Hours:
Monday-Friday, 8am-6pm
Closed Saturday and Sunday

Nearest Hospital:
Cooley Dickinson Hospital, 8.8 miles

Urgent care provided at Northampton Health Center on Saturday and Sunday.

Full service laboratory on site. Hours are Monday–Friday, 7am–5pm.

On-Site Walgreens Pharmacy
Hours of Operation:
Monday-Friday 8:00 a.m.–7:00 p.m.
Saturday 9:00 a.m.–2:00 p.m.
Easthampton Health Center
Easthampton Health Center Easthampton Health Center
238 Northampton Street
Easthampton, MA 01027

(413) 529-9300

Office Hours:
Monday/Tuesday, 8am–7pm
Wednesday–Friday, 8am–5pm

Nearest Hospital:
Cooley Dickinson Hospital

Urgent care provided at Northampton Health Center on Saturday and Sundays.

Full service laboratory on site. Hours are Monday–Friday, 7am–4:30pm (closed for lunch, 12:30–1:30pm).
Greenfield Health Center
Amherst Medical Center Greenfield Health Center
329 Conway Street
Greenfield, MA 01301

(413) 774-6301

Office Hours:
Monday–Friday, 8am–6pm
Saturday Urgent Care, 10am-1pm

Nearest Hospital:
Franklin Medical Center

Full service laboratory on site. Hours are Monday–Friday, 6am–5:00pm and Saturday, 7am–10:30am.

On-Site Walgreens Pharmacy
Hours of Operation:
Monday-Friday 8:00 a.m.–6:00 p.m.
Saturday 10:00 a.m.–1:00 p.m.
Northampton Health Center
Northampton Health Center Northampton Health Center
70 Main Street
Florence, MA 01062

(413) 586-8400

Office Hours:
Monday–Friday: 8:00am–6:00pm
Saturday Urgent Care: 9:00am–4:00pm
Sunday Urgent Care: 9:00am–12:00pm

Nearest Hospital:
Cooley Dickinson Hospital

Full service laboratory on site. Hours are Monday–Friday, 6:30am–4:30pm and Saturday, 8:00am–11:30am.

On-Site Walgreens Pharmacy
Hours of Operation:
Monday-Friday 8:30 a.m.–7:00 p.m.
Saturday 9:30 a.m.–3:00 p.m.
Sunday 9:00 a.m.–12:00 p.m.
Important Numbers

Main Office Numbers

  • Amherst
    (413) 256-8561
  • Easthampton
    (413) 529-9300
  • Greenfield
    (413) 774-6301
  • Northampton
    (413) 586-8400

Billing Department

  • (866) 431-4077

Valley OptiCare

  • Amherst
    (413) 256-4409
  • Northampton
    (413) 585-5489
Patient Financial Guidelines for Health Care Services

Thank you for choosing to receive your health care at our medical office. This document contains important information about your financial responsibility for services you receive. We want you to be informed about the costs of care and your obligations. Please be sure to contact our office and ask any questions you may have.

TO AVOID ERRORS AND TO HELP US SERVE YOU BETTER
PLEASE BE SURE TO PRESENT YOUR INSURANCE CARD AT EVERY VISIT

Financial Responsibility
You are responsible for payment of any co-payment, deductable, or coinsurance required by your insurance plan. If your insurance company denies or delays payment, we will bill you directly. If you do not have medical insurance, you are expected to pay for all services at the time of your visit. We accept MasterCard, Visa and Discover Card. We also accept personal checks. If you pay by check and your check is returned, it will be necessary to charge a $25 handling fee to cover our costs with the banks.

Co-Payments
Co-payments, co-insurances, known deductable amounts and all other balances on your account are due at the time of your visit. If absolutely necessary, we can make arrangements for a reasonable payment plan over a short term period of time. Please contact our Billing Department.

Custodial/Divorce Situations
In situations where a custodial for divorce/separation agreement calls for "split responsibility" for payment for medical services, we bill the full amount due to that person presenting for the services. If that person is a child, the parent/guardian bringing the child is expected to pay for services.

Referrals/Specialty Care
You insurance plan may require that prior authorization be obtained for certain services. Please contact you insurance company to see if there are any referral requirements before receiving services from us. If it's required, you are responsible for obtaining the referral from your plan or primary care physician. Please remember that a referral is not a guarantee of coverage by your health plan.

Non-Covered Services
All insurance companies have limits on the services they cover and it is extremely important that you know your membership eligibility, benefits, limitations and exclusions under your specific plan. If we do not participate with your insurance plan we will submit a bill to your carrier as a courtesy. However the financial obligation remains your responsibility. If we bill your insurance and payment is denied for any reason, payment remains your responsibility.

Where to Go if You Have Questions
Our Billing Staff is available to help you if you have any questions regarding our policies or your account. To reach a Billing staff member, please call (866) 431-4077, Monday-Friday, 7:30am-4:30pm.

I authorize payment of medical benefits to Valley Medical Group, P.C. for services received (including government benefits). I consent to and authorize Valley Medical Group, P.C. to use and disclose any of my health information, including my medical records, for purposes concerning payment for health care services provided to me.

FOR QUESTIONS REGARDING YOUR INSURANCE POLICY AND HEALTH PLAN, PLEASE CALL THE TELEPHONE NUMBER ON YOU INSURANCE/ID CARD

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Who/What/Where More Information
Copyright © 2014 by Valley Medical Group. All rights reserved.  |  Amherst: 413.256.8561  |  Easthampton: 413.529.9300  |  Greenfield: 413.774.6301  |  Northampton: 413.586.8400